🛠️ What you can ask
- Unable to log in to e-learning
- Cannot access course tile, video, PDF, quiz, forum, or assignment
- Problem uploading assignment file
- Video or PDF cannot open properly
- Completion status not updated after viewing or submitting
🔍 Before submitting a ticket
- Refer to the FAQ page or Forum
- Refresh the page and try again
- Try another browser — Chrome, Edge, or Firefox
- Check your internet connection and device storage
- Take a screenshot of any error message
📋 Information to include
- Full name and student ID
- Programme and course name
- Tile or week number
- Description of the problem
- Screenshot or exact error message
- Device and browser used
📞 Contact and response
Support email
haslinda@icym.edu.my
WhatsApp / Phone
+60 10-885 1298
Operating hours
Mon–Fri, 9.00 AM–5.00 PM
Response time
Within 1 working day
ℹ️ Important reminder:
Include your full name, contact number, device type, and a clear explanation of the issue when contacting the help desk. Providing screenshots or error messages will help speed up the troubleshooting process.
Last modified: Tuesday, 19 May 2026, 4:25 PM